Today we are launching a product that aims to redefine the standard for operations teams in the EV charging industry.
So, say hello to Charger Health: an AI-driven platform transforming how Charge Point Operators manage their networks, giving EV drivers the reliable charging experience they deserve.
Charger Health - AI-driven platform for EV charging operations
What Charger Health Delivers
With Charger Health, operations teams can:
- Cut diagnosis time from hours to seconds, instantly accessing all relevant fault data with one click
- Get recommended actions for every case, tailored to each charger's setup, location and log history
- Predict faults and offline risks, enabling action before issues occur
Eight Months of Development
During these past 8 months of development, we have trained our predictive models and intelligent systems on +800 million charger data logs, from over 30.000 chargers throughout europe.
These are numbers we never imagined we could reach within the first year of Lumina. But we're both happy, proud and humble to have done so.
Our development journey has been incredible
Shifting from Reactive to Proactive Operations
20% of faults happen during charging sessions. These cause the worst customer experiences, immediate revenue loss and reputation damage.
They are also the hardest to detect in time, as traditional monitoring only reacts after a failed session or customer complaint.
We predict these in-session faults using a combination of custom machine learning models, and an AI-powered health index.
Our Machine Learning Models
Our machine learning models form the backbone of Charger Health, continuously monitoring charger data to detect future faults and offline incidents, allowing our agent to automatically act, preventing these critical, session-related faults before customers are affected.
Our AI agent continuously monitors and resolves issues
AI Agent Automation
Our AI agent resolves charger faults in real-time, monitors recent resolutions to ensure successful outcomes, and creates enriched tickets for on-site maintenance when needed — freeing you from day-to-day distractions and routine operational tasks.
Looking Forward
Over the next months we are looking forward to introduce our platform to more of our customers and partners, continuously improving our platform, and getting closer to our mission:
Making public EV charging as reliable as stopping for fuel.
This launch represents a significant milestone in our journey to transform the EV charging industry. We're excited to see how Charger Health will help operators improve their network reliability and provide better experiences for EV drivers.