Product Overview

The agentic decision layer

Lumina provides the decision layer of agents for the orchestration of operations across large-scale EV charging networks

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Embedded AI

AI-Native Operations System

AI Summary

Connector 2 · Nordhub DC-04

6.93 sessions/day, currently inactive for 3 days. 3 Chargers on location with recent problematic sessions.

Monitoring

Ticketing

Workflow

Agent-ready data Structured for agents from the start

Embedded in the stack Instrumented for agents to work in the stack, not on top of it

Future Intelligence A collective intelligence of your entire operation

Providing our software for:

The Operations Studio

Models, automation and agentic infrastructure

A fully configurable operations studio where teams can design detection, automation and agent logic without developer dependency.

Session load +12% Output 42kW Inactivity registered Idle 58m Session retry Power cap event Output trend

Deviation Model

Anomaly Model

Performance Model

Root cause confidence: 97% Site cross-reference analysis Inactivity confirmed Action recommended: Dispatch tech

Real-time

Models For What Matters

Utilize transparent statistical logic to analyze your network behavior and surface meaningful deviations instantly.

Automate Full Resolution Flow

Run operational chains end-to-end, from detected issue to verified resolution and escalation when needed.

Source Charger Faulted

Condition Fault Category Group A

Action Restart Session

Action Verify Recovery

Condition Fault Category Group B

Action Create Ticket

Action Dispatch Tech

The user who needs it, builds it.

Create, edit and deploy custom workflows with full ownership of logic and outcomes.

Part of Every Team

For operational moments across any team

Support team reviewing incidents on laptops

First Line Support

Automated ticket system, instant diagnostics and recommended actions, so the support team can handle any issue with confidence.

Operational dashboard view with network performance metrics

Network Operations Center

Transparent statistical anomalies and predictive insights, helps the operations team make the decisions that optimize network performance.

Field support operator at service vehicle

On-Site Team

Ticket enrichments, intelligent routing and follow-up notifications, support the on-site team with the right information at the right time.

C-Level Decision-makers

Clear performance metrics and actionable insights, so the leadership team can monitor and improve network health at a glance.

Operator Cases

Operators using Charger Health

Spirii had the need for operational automation at enterprise scale.

Many sites, same repeatable workflows
Routine incidents handled with minimal manual work

Chargers handled per person increased by 90%

Deployment of statistical models to find revenue-impacting, hidden issues

Finds issues standard monitoring misses through data analysis
Runs on existing data and tools

Increase in avg kWh output per charger

Wennstrom had the need for a unified operations system across multiple teams

One shared view and alert path
Same incident context for everyone involved

Increase in operational efficiency

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Charger Health on your stack—integration, workflows, and rollout in one session.

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